♻️ Cancellation Policy - Melbourne

Contact us anytime on (03) 7065 1888 or concierge@rotor.one if you'd like to make changes to your booking or have any questions.

Can I reschedule my flight?

Yes, up to 72 hours before your departure time and on one occasion. We unfortunately cannot accomodate any reschedule requests with less than 72 hours notice as we make commitments to ensure your Pilot and Helicopter are reserved exclusively for you on the day.

Can I get a refund on my flight if my plans change?

Yes, up to 72 hours before your departure time. Please note there is a 10% cancellation fee for any bookings cancelled at your request.

What happens if the helicopter cannot fly due to bad weather?

Our team will call you up to 2 hours before your departure to reschedule your flight or provide a full refund.

Can I get a refund on a Gift Voucher I bought for someone?

Gift Vouchers are unfortunately non-refundable and cannot be redeemed for cash. However, vouchers are transferable and their value can be used towards any helicopter experience on Rotor One<.