🌩️ Bad Weather & Cancellation Policy

What happens if there's bad weather on the day of my flight?

• We really want you to enjoy your experience, so we only fly when the weather allows a safe flight. If there's bad weather (low cloud, heavy rain, high winds) on the day, we may need to delay or reschedule your flight. We’ll work with you to choose a new date, or allow you to reschedule at your convenience.
• If your flight cannot go ahead due to bad weather or an operational issue and you wish to cancel, we'll provide a full refund minus any credit card processing and currency conversion fees we've paid on your behalf.
• Please note we're not liable for any costs associated with transfers, activities, airfares or anything else due to helicopter flights which do not proceed.

Can I reschedule or cancel my booking if my plans change?

• You can reschedule or cancel up to 72 hours before departure. If you choose to cancel, we'll provide you with a full refund minus a 10% cancellation fee. No cancellation fee will apply if you'd like us to hold your booking as credit to fly in the future.
• We‘re unfortunately unable to provide a refund if you choose to cancel your flight within 72 hours of departure.

Are Buy Now, Book Later and Gift Vouchers refundable?

• Buy Now, Book Later and Gift Voucher purchases are non-refundable, valid for 3 years, and can be used towards any flight across all our locations.