Terms of service

Payments, Bookings & Flights

  • All bookings require full and upfront payment prior to being confirmed.
  • Arriving late for your booking may mean forfeiting your flight.
  • Flight departures are subject to availability, weather conditions, passenger weights and air traffic control.

Rescheduling, Refunds & Cancellation 

Please refer to our refund policy.

Passenger Information & Weight Restrictions

All passengers must provide their full names and accurate weight and baggage details prior to flying. Any passengers weighing over 136kg (300lb) or a group of 2 or 3 with a combined passenger weight over 240kg (530lb) will require prior approval for safety reasons.

Weather & Air Traffic Control Limitations

Flight times and flight paths are approximate and may be affected by weather, air traffic control or other conditions on the day. Bad weather including low cloud, fog, heavy rain or high winds may require your flight to be delayed, diverted or rescheduled. Clearances and restrictions imposed by air traffic control may affect your planned flight times and flight paths.

Hand Luggage

No dangerous goods are allowed to be carried. Light handbags or small backpacks may be permitted on flights subject to the weight restrictions above.

Infants & Children

All children must be at least 2 years of age to fly and will occupy their own seat and pay the full seat price.

Photos & Video Media

All guests are welcome and encouraged to capture photos and video throughout their experience, as long as they abide by the safety directives given by their Pilot. In the event we arrange for an approved photographer or videographer to capture media of your experience, you consent to allow us to use this media for marketing purposes.

Passenger Refusal

If our pilot believes a passenger presents a hazard to the safety or comfort of the flight, they may be refused from flying. This may include perceived intoxication, being erratic, offensive or threatening, or any behaviour that we believe poses a risk to the safety of the flight or other passengers.

Operational Control of Aircraft & Limitation of Liability

Rotor One does not operate aircraft and all flights are conducted by CASA-licensed Air Transport Operators who hold valid Air Operator Certificates (AOC) for Air Transport Operations. Operators maintain full operational control of all aircraft and are required to hold carrier liability and public liability insurance coverage. Air Operator Certificates (AOC) include:

  • Melbourne: CASA.AOC.0254, CASA.AOC.0268, CASA.AOC.0522, CASA.TAAOC.0745
  • Sydney: CASA.AOC.0481, 1-D90FL-03
  • Brisbane: CASA.AOC.0537

Third Party Providers Arranged By You

We're not liable for any delays or cancellations that affect any activities, tours, or transfers that have been arranged outside of your Rotor One booking. While we will make every effort to fly you at your desired time, occasionally, weather conditions or operational issues may prevent us from getting you to your destination safely. In this event, cancellation fees from your third-party providers may apply and we'd recommend discussing a flexible cancellation arrangement with them, just in case.