Twine Restaurant by Wynwood Estate

How much does a Twine Restaurant by Wynwood Estate cost?

Where are you located?

Rotor One is located at Sydney Airport which is 20 minutes from Sydney's CBD. Our address is 472 Ross Smith Ave, Mascot NSW 2020 and we have off-street parking next to our building. When you arrive please look for the entrance with 'Sydney Heli Tours'. Please ensure you arrive 30 minutes before your booking begins for a relaxed experience.

Why do I need to provide my weight?

We use this to calculate the weight and balance of the helicopter prior to flight. We have specific weight limits for private flights for 2 guests - Max weight of 135kg (300lb) per person or combined limit of 240kg (530lb) for Sydney Harbour flights and 180kg (530lb) for Hunter Valley and Blue Mountains flights. In the event your group exceed any weight limits, you may be required to upgrade to a larger helicopter for safety reasons.

What is the minimum age requirement for children?

Children aged 2 years and older can fly. Our pilots will give them special attention to ensure they have an amazing time. All children will occupy their own seat and pay the same seat price (we don't offer discounts for children as we make sure they have even more fun than the adults 😁)

Can bad weather prevent us from flying?

Yes, adverse weather conditions such as low cloud, fog, heavy rain or high winds may require your flight to be delayed or rescheduled. If this is the case, your pilot will contact you at least 2 hours prior to your booking time to reschedule your flight. If your flight cannot go ahead due to bad weather and you wish to cancel, we'll provide a full refund minus any credit card processing fees we've paid on your behalf.

Google says there might be bad weather on the day. Should I reschedule?

There's no need to contact us to reschedule based on a weather forecast as they're often inaccurate! We use live weather data on the day of your flight to determine if flights can be conducted safely.

Can I use my camera or phone during flight?

Yes, we encourage you to take as many photos and videos on the ground, and in the air, as possible.

What should I wear?

Please bring a pair of sunglasses and you're welcome to wear clothing appropriate to the weather. We do recommend a wind-breaker jacket on cooler or windy days to keep your warm.

Can I bring any luggage?

Handbags, small backpacks or duffel bags weighing less than 10kg and less than 60cm in length can be carried. Its essential all baggage is soft and compact as it must fit in a small baggage compartment under your seat. Larger luggage including rigid suitcases, airplane carry-on size rolling luggage or any items you do not wish to take on our flight can be safely stored in our guest lounge while you're flying.

Can I fly if I'm pregnant?

Yes, however we recommend flying prior to your third trimester.

Can I fly if I'm in a wheelchair?

Yes, our hangar is wheelchair-accessible and we warmly welcome passengers with special needs, as long as a carer accompanies them on their flight. Please note we unfortunately cannot assist with lifting disabled guests into our aircraft for OH&S reasons.

What happens if there's bad weather on the day of my flight?

• We really want you to enjoy your experience, so we only fly when the weather allows a safe flight. If there's bad weather (low cloud, heavy rain, high winds) on the day, we may need to delay or reschedule your flight. We’ll work with you to choose a new date, or allow you to reschedule at your convenience.
• If your flight cannot go ahead due to bad weather or an operational issue and you wish to cancel, we'll provide a full refund minus any credit card processing and currency conversion fees we've paid on your behalf.
• Please note we're not liable for any costs associated with transfers, activities, airfares or anything else due to helicopter flights which do not proceed.

Can I reschedule or cancel my booking if my plans change?

• You can reschedule or cancel up to 72 hours before departure. If you choose to cancel, we'll provide you with a full refund minus a 10% cancellation fee. No cancellation fee will apply if you'd like us to hold your booking as credit to fly in the future.
• We‘re unfortunately unable to provide a refund if you choose to cancel your flight within 72 hours of departure.

Are Buy Now, Book Later and Gift Vouchers refundable?

• Buy Now, Book Later and Gift Voucher purchases are non-refundable, valid for 3 years, and can be used towards any flight across all our locations.