Heli-Surfing at URBNSURF

How much does a Heli-Surfing at URBNSURF cost?

Where are you located?

Your flight will depart from Essendon Airport which is 20 minutes from Melbourne CBD by car. Your departure point will either be Hangar 7 Wirraway Rd, Essendon Fields or the Essendon Passenger Terminal depending on your flight. Please refer to your booking confirmation email for your departure location. Both locations have off-street parking available.

When should I arrive?

Please arrive 10 minutes before your booking begins for a relaxed experience.

Why do I need to provide my weight?

We use this to calculate the weight and balance of the helicopter prior to flight. If you have any guests weighing over 130kg (300lb) or a group of 2 or 3 guests weigh more than 240kg (530lb) combined, you may be required to upgrade to a larger helicopter for safety reasons.

Can bad weather prevent us from flying?

Yes, adverse weather conditions such as low cloud, fog, heavy rain or high winds may require your flight to be delayed or rescheduled. If this is the case, your pilot will contact you at least 2 hours prior to your booking time to reschedule your flight. If your flight cannot go ahead due to bad weather and you wish to cancel, we'll provide a full refund minus any credit card processing fees we've paid on your behalf.

Google says there's will be bad weather on the day. Should I reschedule?

There's no need to contact us to reschedule based on a weather forecast as they're often inaccurate! We use live weather data on the day of your flight to determine if flights can be conducted safely.

What is the minimum age requirement for children?

Children aged 2 years or older can occupy their own seat. Our pilots will give them special attention to ensure they have an amazing time. All children will have their own window seat and pay the same seat price (we don't offer discounts for children as we make sure they have even more fun than the adults 😁)

Can I use my camera or phone during flight?

Yes, we encourage you to take as many photos and videos on the ground, and in the air, as possible.

What should I wear?

Please bring a pair of sunglasses and you're welcome to wear clothing appropriate to the weather. We do recommend a wind-breaker jacket on cooler or windy days to keep your warm.

Can I bring any luggage?

Light handbags and small backpacks weighing less than 10kg can be carried in the aircraft. Large luggage or any items you do not wish to take on our flight can be safely stored in our guest lounge.

Can I fly if I'm pregnant?

Yes, and we recommend flying prior to your third trimester.

Can I fly if I'm in a wheelchair?

Yes, our hangar is wheelchair-accessible and we warmly welcome passengers with special needs, as long as a carer accompanies them on their flight. Please contact us if you have any questions.

Do you provide a wheelchair for disabled passengers?

We partner with Fisher Lane Mobility (www.fisherlane.com.au) in Melbourne, which provides wheelchair rental as well as delivery and pickup services from our hangar. Wheelchairs can only be carried in larger aircraft suitable for 4 or more passengers as they include a cargo hold. We would be happy to arrange a suitable wheelchair for your planned date of travel.

What happens if there's bad weather on the day of my flight?

• We really want you to enjoy your experience, so we only fly when the weather allows a safe flight. If there's bad weather (low cloud, heavy rain, high winds) on the day, we may need to delay or reschedule your flight. We’ll work with you to choose a new date, or allow you to reschedule at your convenience.
• If your flight cannot go ahead due to bad weather or an operational issue and you wish to cancel, we'll provide a full refund minus any credit card processing and currency conversion fees we've paid on your behalf.
• Please note we're not liable for any costs associated with transfers, activities, airfares or anything else due to helicopter flights which do not proceed.

Can I reschedule or cancel my booking if my plans change?

• You can reschedule or cancel up to 72 hours before departure. If you choose to cancel, we'll provide you with a full refund minus a 10% cancellation fee. No cancellation fee will apply if you'd like us to hold your booking as credit to fly in the future.
• We‘re unfortunately unable to provide a refund if you choose to cancel your flight within 72 hours of departure.

Are Buy Now, Book Later and Gift Vouchers refundable?

• Buy Now, Book Later and Gift Voucher purchases are non-refundable, valid for 3 years, and can be used towards any flight across all our locations.