Where are you located?
Rotor One is located at Essendon Airport which is 15 from Melbourne CBD. Our address is Hangar 7 Wirraway Rd, Essendon Fields and we have off-street parking next to our building. When you arrive look for the red door that says 'Melbourne Heli'.
When should I arrive?
Please arrive 10 minutes before your booking begins for a relaxed experience.
Do you depart from other locations, like the City Helipad?
We depart from Essendon Airport as you have an amazing view of the Melbourne City skyline from the moment you step onto the tarmac. We do not offer flights from the City Helipad on the Yarra River.
What is the minimum age requirement for children?
Children aged 3 years and older can fly. Our pilots will give them special attention to ensure they have an amazing time. All children will have their own window seat and pay the same seat price (we don't offer discounts for children as we make sure they have even more fun than the adults 😁)
Can bad weather prevent us from flying?
Yes, adverse weather conditions such as low cloud, fog, heavy rain or high winds may require your flight to be delayed or rescheduled. If this is the case, your pilot will contact you at least 2 hours prior to your booking time to reschedule your flight to another day/time or provide a full refund.
Google says there's will be bad weather on the day. Should I reschedule?
There's no need to contact us to reschedule based on a weather forecast as they're often inaccurate, especially in Melbourne! We use live weather data on the day of your flight to determine if flights can be conducted safely. We'll contact you at least 2 hours prior to your flight if bad weather could delay your flight.
Why do I need to provide my weight?
We use this to calculate the weight and balance of the helicopter prior to flight. If you have any guests weighing over 120kg or a combined passenger weight of more than 240kg, please contact us prior to booking.
Can I use my camera or phone during flight?
Yes, we encourage you to take as many photos and videos on the ground, and in the air, as possible.
What should I wear?
Please bring a pair of sunglasses and you're welcome to wear clothing appropriate to the weather. We do recommend a wind-breaker jacket for any sunrise / doors-off flights and also when flying on our 12 Apostles tour as both experiences can be windy.
Can I bring any luggage?
Handbags, small backpacks or duffel bags weighing less than 10kg and less than 60cm in length can be carried. Its essential all baggage is soft and compact as it must fit in a small baggage compartment under your seat. We're not able to carry any rigid suitcases or airplane carry-on size rolling luggage.
Can I fly if I'm pregnant?
Yes, however we recommend flying prior to your third trimester.
Can I fly if I'm in a wheelchair?
Yes, our hangar is wheelchair-accessible and we warmly welcome passengers with special needs. Our team will gladly assist in lifting any passengers into the aircraft for their flight. We can also arrange to transport foldable wheelchairs when flying 4 or more passengers, as we use larger helicopters with cargo holds for these flights.
What is your cancellation policy?
Please see our cancellation policy below for more information.
What safety standards do you have in place?
Please see our flight safety guidelines below for more information.
